Following is a list of frequently asked questions.
If you don't find a questions you need answered here, please feel
free to contact us anytime.
What is the cost to have the
chat system on my website?
$5 per month, 6 month minimum.
Is there a setup cost?
No, unless you want us to set the chat
system up on your website for you. We have detailed instructions
on this website (see "Related Links" near the top of
this page) to allow you to set up the chat system yourself. If
we set the system up for you, we charge a one-time $20 fee. If
you want additional pages set up on the same website, add $10
for each page.
Will it run on my website?
Yes! The chat server will run on any website.
It requires no scripts or CGI programs to run on the server where
your website is located because they are all located on our own
server. The chat window the user sees actually runs in the users
browser on the users computer.
How many pages of my website
should I have the chat room on?
The more the better. If more pages contain
your chat room, people will be more inclined to use it.
If people enter my chat room
from different web pages, will they see each other in the chat
room?
Yes. No matter which page people enter
your chat room from, they all enter into the same room and can
chat with each other.
Can I have people enter the same
chat room from different websites?
Yes. We can set it up so that you can have
people enter the same chat room from any number of websites. Separate
setup and hosting fees apply for each website.
Can I have different chat rooms
on the same website?
Yes. We can set it up so that you can have
any number of chat rooms on the same website. This way, people
in 1 chat room will not see or be able to chat with people in
another chat room. This allows you have different chat rooms that
are dedicated to different subjects on the same website. Please
note that separate setup and hosting charges apply for each individual
chat room (not chat window) that you have.
How long does it take to set
up the chat system?
Once you contact us, we can set it up immediately.
We can normally have it up and running in less than an hour.
Can I host special events on
my chat system without intervention from Herb Allure?
Absolutely! You can schedule and conduct
your own events whenever you like. Your chat room operates continuously,
24-hours-a-day, 7-days-a-week.
Can I generate transcripts of
my chat sessions?
Yes! Just notify us when you want you chat
system to begin logging and when you want it to stop. We will
then e-mail the entire chat transcript to you in plain text format.
We charge $25 per hour for this service.
The chat transcripts are formatted to show the
time a comment was made, the person who made it, and what they
actually said. For Example:
27/May/1999:14:42:22] <Debbie>
Hello. Can I help you?
27/May/1999:14:42:25] <John> What's your best seller?
This is a powerful feature if you want to schedule
question and answer sessions and charge the client for a transcript,
or host public events and make the transcripts available on your
website as reference material, or even sell it.
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