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The Initial Consultation
Chapter_Title 12

We set up an appointment with Dr. Behm for Thursday the 13th (July, 2000) for a consultation and X-rays. We also set up an appointment for the actual removal on the 16th (Sunday). I was impressed that the Dr. would work on Sundays.

The first impression we had from Dr. Behm's office was how the receptionist—Mercedes—was exceptionally knowledgeable and helpful. This was not necessarily uncommon, though, as we called several other offices who's staff were very helpful too.

Laura and I must have kept her on the phone, drilling her with questions, for over 40 minutes, the first time we called! Mercedes never missed a beat. I was particularly impressed with the fact that the others in the office seemed equally well-informed (we talked to someone else soon after), and I was impressed with the fact that this office used special X-ray equipment that uses only 1/5th the amount of radiation as a conventional machine. That's important to me and showed that this office really is concerned with keeping up with the latest stuff and protecting their patients!

Persistence

When we met with the Dr. Behm on Thursday, we were very impressed. Laura and I were late because our truck broke down on the way. The taxi driver told us we had "good karma" because he almost never hit all the green lights on Drew street.

Quality People

I was encouraged with the attitude of the personnel that worked with the dentist. Trudy promptly took us in for our X-rays. I could tell that she took a real pride in her work. She narrated for me as she did all her stuff and seemed to be proud to be using the "good" type of X-ray equipment in the office. She also was exceptionally knowledgeable about the whole amalgam/mercury thing. It quickly became apparent to me that the people in this office really were "into" what they do. I like that... I like that a lot! Even their computer screen-savers had a scrolling message that said, "Dr. Behm is the Best Dentist!" I'd never seen anything like that before.

When I met with Dr. Behm, Laura sat in. This was honestly like no other dentist appointment I've had before. He narrated us through his entire initial inspection of my mouth showing strengths, weaknesses and explaining the causes and solutions. He brought things to my attention that I'd never been aware of.

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